Refund Policy

Last updated: September 10, 2026

We want you and your dog to be happy with your Shawnsons purchase. This policy explains how returns, exchanges, cancellations, and refunds work.

30-day return window

You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unworn, unwashed, free of pet hair or damage, and returned with its original tags, accessories, instructions, and packaging. You will also need your receipt or order number.

To begin a return, email vacsocialgmail@gmail.com with your order number, the item you want to return, and the reason for the return. If the item arrived damaged, defective, or incorrect, include clear photos. Do not mail a return before receiving return instructions and authorization from Shawnsons. The correct return address can vary by product and will be provided after approval.

Return shipping and fees

For buyer-remorse returns, including a change of mind, incorrect size selection, or an item that is no longer wanted, the customer is responsible for return shipping. Original shipping charges and customs duties are non-refundable. Shawnsons does not charge a restocking fee.

If we sent the wrong item or the product arrived damaged or defective, contact us promptly. Once verified, we will provide a replacement, refund, or return instructions at no additional return-shipping cost to you.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives and contact us within 7 days if it is damaged, defective, missing parts, or incorrect. Reporting the issue quickly helps us document the problem with the carrier or fulfillment partner. This notice period does not reduce any rights you may have under applicable law or the general 30-day return window.

Non-returnable items

We cannot accept returns of gift cards, items marked final sale, personalized items, or pet products that have been used, worn, washed, contaminated, or damaged after delivery. If you are unsure whether an item is eligible, contact us before sending it back.

Exchanges

The fastest way to receive another size or item is to request a return for the original item and place a new order after the return is approved. If the original item was incorrect or defective, contact us so we can arrange the appropriate replacement.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee changes once fulfillment has begun. If an order has already shipped, it must be handled under the return terms above.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after we approved your refund, contact us.