Shipping Policy

Last updated: September 10, 2026

Shawnsons ships pet travel and outdoor products from multiple fulfillment locations. Because items may ship from different facilities, delivery timing and packaging can vary by product.

Where we ship

We accept orders for destinations where a shipping option is available during checkout. Shipping availability, services, and charges are shown before payment. Some products may not be available in every destination.

Order processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During high-volume periods, severe weather, or carrier disruptions, processing may take longer. You will receive a shipment confirmation when tracking becomes available.

Estimated delivery times

Typical delivery after processing is 3–12 business days for products fulfilled within the United States. Products fulfilled from an international facility may take approximately 10–30 business days. These are estimates, not guarantees. The destination, product availability, customs review, weather, and carrier conditions may affect delivery.

Shipping charges

Any shipping charge is calculated and displayed at checkout before you submit payment. Unless stated otherwise, expedited delivery is not guaranteed.

Split shipments

If your order contains multiple products, they may arrive in separate packages and on different dates. You will not be charged additional shipping beyond the amount shown at checkout solely because we split a shipment.

Tracking

When tracking is provided, allow up to 48 hours for the carrier to display movement. Contact us if tracking has not updated for an extended period or if an order has not arrived after the estimated delivery window.

Addresses and delivery

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfillment begins. Additional shipping charges caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment.

If a carrier marks a package delivered but you cannot locate it, check the delivery area, household members, neighbors, and the carrier first, then contact us. We will help investigate, but Shawnsons is not responsible for theft after confirmed delivery.

International orders

International customers are responsible for any import taxes, customs duties, brokerage charges, or similar fees imposed by the destination country unless checkout expressly states otherwise. Customs delays are outside our control.